Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will make every effort to ensure that you are satisfied with a purchase from more-mtb.org.
Donations are refundable minus any transaction fees. MORE relies on contributions, so we urge you to please consider requesting a refund. IN some cases, your contributions are disbursed shortly after submission
To complete a return for soft goods, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us at firstname.lastname@example.org and we will facilitate a refund or exchange
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
PO Box 2662
Fairfax, VA, 22031
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.